Organizer Partner Agreement
Version 1.0
Effective Date: [Insert Date]
1. Introduction
This Organizer Partner Agreement (“Agreement”) sets out the terms and conditions governing the relationship between [Platform Name] (the “Platform”) and individuals, companies, organizations, guides, and other entities that publish travel experiences, tours, activities, or adventure programs through the Platform (“Organizer”).
By creating an Organizer account, submitting information about Tours, or using Organizer features of the Platform, the Organizer agrees to comply with this Agreement.
The purpose of the Platform is to connect travellers seeking unique travel experiences with independent Organizers who provide such experiences.
The Platform acts solely as an online marketplace and intermediary service. The Platform does not organize, operate, provide, supervise, or manage Tours offered by Organizers.
2. Definitions
For the purposes of this Agreement:
“Platform” means the online marketplace operated under the name [Platform Name], including its website, software, databases, and related services.
“Organizer” means the individual, company, organization, guide, or other entity that publishes Tours through the Platform.
“Tour” means any travel experience, activity, expedition, excursion, trip, or other program published by the Organizer.
“Traveller” means a user searching for, requesting, or participating in a Tour.
“Booking Request” means a request submitted by a Traveller through the Platform.
“Booking Confirmation” means acceptance of a Booking Request by the Organizer.
“Platform Fee” means any commission, service fee, or other payment due to the Platform for facilitating bookings.
3. Organizer Eligibility
The Organizer confirms that:
- all information provided during registration is accurate and complete;
- the Organizer has the legal right and authority to provide the listed Tours;
- the Organizer complies with all laws, regulations, and requirements applicable to their activities;
- the Organizer has obtained all necessary licenses, permits, certifications, and insurance where required;
- the Organizer is legally capable of entering into this Agreement.
4. Organizer Verification
The Platform may request information and documents to evaluate the reliability and legitimacy of an Organizer.
The Platform may request, including but not limited to:
- identity information;
- business registration documents;
- licenses and permits;
- professional qualifications;
- insurance information;
- references or additional information about offered Tours.
The Organizer agrees to provide accurate and truthful information when requested.
Verification by the Platform does not mean that the Platform guarantees the Organizer’s services or assumes responsibility for the Organizer’s activities.
5. Organizer Profile
The Organizer is responsible for maintaining an accurate and professional profile.
The Organizer agrees that profile information may include:
- company or personal information;
- description of experience and qualifications;
- photographs and media materials;
- information about Tours;
- contact information shared after confirmed bookings.
The Organizer grants the Platform permission to display and promote this information for marketplace purposes.
6. Tour Listings
The Organizer is solely responsible for all information published regarding Tours.
The Organizer must ensure that every Tour listing contains accurate information regarding:
- description;
- route and itinerary;
- duration;
- difficulty level;
- required skills or experience;
- equipment requirements;
- included and excluded services;
- price;
- availability;
- risks and limitations.
The Organizer must not publish misleading, inaccurate, incomplete, or fraudulent information.
7. Organizer Responsibilities
The Organizer is fully responsible for providing the Tour described in the listing.
The Organizer is responsible for:
- the safety and wellbeing of participants;
- professional conduct during Tours;
- qualified personnel and guides;
- appropriate equipment and preparation;
- compliance with local laws;
- necessary permits and authorizations;
- insurance coverage where required;
- communication with Travellers.
The Organizer acknowledges that the Platform does not supervise or control the actual performance of Tours.
8. Booking Requests
When a Traveller submits a Booking Request, the Platform sends a notification to the Organizer.
The Organizer must review and respond to Booking Requests within the timeframe specified by the Platform.
The Organizer must confirm or reject requests through the Platform using the available Organizer interface or confirmation link.
If the Organizer does not confirm a Booking Request within the required timeframe, the Platform may cancel the request.
9. Failure to Confirm Bookings
Timely response to Traveller requests is an essential part of marketplace quality.
If an Organizer repeatedly fails to confirm or respond to Booking Requests, the Platform may apply marketplace measures, including:
- warning notifications;
- reduction of search visibility;
- temporary suspension of listings;
- restriction of Organizer account functions;
- permanent removal from the Platform.
The Platform may consider the Organizer’s response rate and reliability when determining marketplace ranking.
10. Traveller Information
After a Booking Confirmation has been completed:
- the Organizer may receive relevant Traveller information necessary to provide the Tour;
- the Traveller may receive the Organizer’s contact information;
- further communication and arrangements may take place directly between the Organizer and Traveller.
The Organizer agrees to use Traveller information only for purposes related to the requested Tour and in compliance with applicable data protection laws.
11. Payments and Platform Fees
The Platform may provide different payment models depending on the stage of development of the marketplace.
At the initial stage, publishing Tours and using marketplace features may be free of charge.
The Platform reserves the right to introduce commissions, subscription fees, service fees, or other charges in the future.
If fees are introduced or changed, the Platform will publish updated information regarding applicable pricing.
Unless otherwise stated, new fees will apply only to bookings created after the effective date of the updated pricing.
12. Direct Communication and Transactions
The Organizer acknowledges that the Platform facilitates the initial connection between Travellers and Organizers.
After a Booking Confirmation, the Organizer and Traveller may communicate directly regarding operational details of the Tour.
The Organizer agrees not to misuse Platform-provided information to avoid applicable Platform Fees where such fees apply.
13. Reviews and Ratings
The Platform may operate a rating and review system.
The Organizer understands that reviews represent Traveller opinions and may affect marketplace reputation.
The Platform may remove reviews that are fraudulent, abusive, illegal, irrelevant, or otherwise violate marketplace standards.
The Organizer must not:
- create fake reviews;
- encourage fraudulent reviews;
- attempt to manipulate ratings;
- pressure Travellers to provide specific reviews.
14. Content Rights
The Organizer retains ownership of all materials uploaded to the Platform.
By submitting content, the Organizer grants the Platform a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and promote such content for marketplace and marketing purposes.
The Organizer confirms that uploaded materials do not violate copyright, privacy rights, trademarks, or other third-party rights.
15. Prohibited Organizer Activities
The Organizer must not:
- publish false or misleading Tours;
- provide illegal services;
- discriminate against Travellers unlawfully;
- misuse Traveller information;
- attempt to damage the reputation of the Platform;
- circumvent Platform rules or fees;
- upload content that violates applicable laws.
16. Suspension and Termination
The Platform may suspend or terminate an Organizer account if the Organizer:
- violates this Agreement;
- provides inaccurate information;
- creates safety concerns;
- receives serious complaints;
- damages marketplace trust.
The Platform may remove listings or accounts immediately where necessary to protect users, safety, or marketplace integrity.
17. Limitation of Platform Responsibility
The Organizer acknowledges that the Platform is not responsible for:
- the organization of Tours;
- actions or omissions of Organizers;
- accidents, injuries, or damages during Tours;
- legal compliance of Organizer activities;
- quality of services provided by Organizers.
The Organizer remains solely responsible for their Tours and obligations toward Travellers.
18. Indemnification
The Organizer agrees to defend, indemnify, and hold harmless the Platform and its operators from claims, damages, losses, liabilities, and expenses arising from:
- the Organizer’s Tours;
- breaches of this Agreement;
- violation of laws or third-party rights;
- claims by Travellers related to Organizer services.
19. Changes to This Agreement
The Platform may update this Agreement from time to time.
Updated versions become effective when published on the Platform.
Continued use of Organizer features after changes means acceptance of the updated Agreement.
20. Governing Law
This Agreement shall be governed by applicable laws of the jurisdiction in which the Platform operator is established, unless otherwise required by mandatory law.
21. Contact Information
For questions regarding this Agreement, please contact:
Alternatours.com
Email: info@alternatours.com
End of Organizer Partner Agreement